Our Privacy Policy (Out To Shop Ltd)
At Out To Shop Ltd, we respect and protect the privacy of our customers and those who use our Web Sites. Out For Baby (www.outforbaby.co.nz) is owned by Out To Shop Ltd (OTS) and is a member web site of the Out To Shop Etail Group of web stores. These Group stores target different retail markets and share common databases all owned by OTS.
The following Privacy Statement provides details about how your personal information is collected and used by us. This privacy statement applies to all web sites that form part of the Out To Shop Etail Group, and the products and services that are located in, but not limited to, the OTS domains.
Information Collection and Use
Out To Shop Ltd is the sole owner of information collected on our Web Sites. We will not sell, share, or rent this information to others unless we say so under Sharing and Usage below. OTS collects information from our users at several different points on our Web Sites and in our dealings with you. When you order online from us, we collect and hold the information you provide to us as part of the ordering process. In most cases this is provided in the shopping cart. The same applies to any forms you may complete online (for example a membership application or registration), or contacts you have with, or through us (for example Tell A Friend, or feedback online about our products and services). In fact any time you make contact with us (whether its online or the more traditional ways of paper, phone or fax etc) we may collect and hold your personal information. It helps us to provide you with the best customer service we can, and that’s important to us.
In most cases we don’t receive and hold your credit card details. This applies when when you shop online through our shopping cart using automated DPS transactions. It’s only the first six and last two digits of a credit card that are supplied to us to manage your order. However there is an important exception for phone or fax orders or for international orders through our shopping cart. When you pay using these options we do receive your credit card or payment details and hold them securely.
Information we collect from others
Sometimes our business partners will also give us information about you that we hold on to. For example, if you buy our products and services from a shopping web site that is not an OTS web site, your information may be passed on to us so that we can fulfil your order and contact you if necessary about that order. We may also receive information about you from banks, payment agencies and credit agencies to help us recover and report on money you may owe.
Use of Web Technologies
We use a variety of technologies on our Web Sites. Among these are cookies; a piece of information that our Web Sites provide to your browser when you visit our Web Sites. Cookies allow us to verify the login status of customers using products or services linked directly with our Web Sites, track point of entry to point of registration for those users participating in our affiliate signup programs, and to track and measure the success of a particular marketing campaign. Cookies also allow us to track overall site usage and determine areas users prefer, enabling us to make your visit to our Web Sites easier by recognizing you when you return and helping to provide you with a customized experience. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If you choose to disable cookies, you may still use our Web Sites; however, you may have limited access to some areas within our Web Sites.We may access and set cookies using web beacons, also known as single-pixel GIF's which are invisible graphical images. These web beacons provide us useful information regarding our Web Sites such as which pages users access.
When we send you emails, we may include a single-pixel GIF to allow us to determine the number of people who open our emails. When you click on a link in an email, we record this individual response to allow us to customize our offerings to you. We also keep track of activity on our web site via log files stored on our web servers. We collect information such as IP address, browser type and version, and pages you view. We also keep track of how you got to our Web Sites and any links you click on to leave our Web Sites. Once you leave our Web Sites, we do not track you. We use your web site activity to assist us in offering you a personalized Web experience, assist you with technical support, diagnose problems with our server, administer our web sites and to tailor our product and service offerings to you.
Sharing and Usage
We use your personal information for different purposes connected to the Out To Shop Etail Group, the most important to us being to deliver to you the best possible shopping experience we can. As an example this may include: processing your membership application, fulfilling your order and any returns or refunds that may occur, keeping you up to date about your orders or your account and about us and any changes at our end and helping to make online shopping a safe experience. Sometimes we may need to use your personal information to help us to enforce our legal rights.We will never share, sell, or rent your personal information with third parties for their promotional use.
Occasionally, we enter into contracts with third parties so that they can assist us in servicing you (for example, providing customer service, helping us to keep you informed about us and our services through our newsletters and emails, and those who provide us with credit assistance). Credit reporters may include credit checks and any defaults in payment relating to OTS in their databases and share this information with others who wish to conduct credit checks on you. We may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law or to protect against online fraud. For example, we may be required or asked to disclose personal information to cooperate with banks, credit card agencies and other payment companies, or to regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, law enforcement, or inquiry.
Links
Some of our sites provide links to third-party web sites, such as those of our business partners and online advertisers. Because OTS does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information.
Information Security
We take every precaution to protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration. When we ask for sensitive information, such as credit card numbers, we protect it through the use of encryption during transmission, such as the Secure Socket Layer (SSL) protocol.OTS takes care to reinforce the importance of our web site visitors' security and privacy among our personnel and subcontractors.
Rights of access to your personal information
Under the Privacy Act 1993, you have the right to ask to see the information we hold about you. If you notice that any of your details are not correct please ask us to correct those for you. You can do so by contacting office@outtoshop.co.nz and we will do our best to respond in a reasonable timeframe.
Choice/Opt-out
OTS provides users the opportunity to opt-in, opt-out or change preferences via a link in the footer of most email messages. These options are made available when you sign-up for our email lists and in email messages delivered from our company. Alternatively, you may email us at office@outtoshop.co.nz.Some communications (e.g. important account notifications and billing information) are necessary for all OTS customers. You must cancel your OTS account to unsubscribe from these communications. To cancel your OTS account, please email us at office@outtoshop.co.nz.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on this website (and other OTS Group Stores). This is so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
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