We also allow customer pick-up of orders from our Auckland office. You will need to arrange this with us directly by calling us on 0800 828 7950 (NZ only) as it is by appointment and subject to availability.

If an urgent delivery is required, please note this on your order and we will contact you and let you know if we can meet your chosen delivery date. There may be an additional cost for urgent overnight deliveries to the South Island regardless of the value of the order, so its best to plan in advance!

There may be delivery delays during special holidays e.g. Easter and in the lead-up to Christmas especially in December. These are outside of our control so please take this into account when ordering to meet a special occasion.

We use Fastway Couriers nationally and they offer Track and Trace (pick-up/drop-off time and date) facilities. We also use NZ Post Track & Trace parcel post for smaller items and delivery to Waiheke Island. For extra heavy (25kg+), and oversize parcels we use Peter Baker Transport nationally who also offer Track and Trace. If you are located in a Rural District (RD) it is important you include your RD details in the delivery address so we can be take it into account when we dispatch your goods. We reserve the right to use a different courier or delivery agent at our discretion.

All deliveries are normally "signature required". If there is no one available to sign for a delivery, a missed delivery card will be left by the courier. You then have two options which are to visit the courier depot and pick the parcel up yourself or arrange another time for the delivery when you will be home. If you opt for “no signature required” at the time of ordering and you give a specific message as to where you want the parcel left, we are not responsible for deliveries stolen, damaged, misplaced or not delivered.

Overseas Deliveries
Delivery targets for overseas destinations (outside of New Zealand) will depend on the International Postal Service, and are typically 5-21 days from the date of dispatch. We send goods from New Zealand via NZ Post. When your order is dispatched, we will let you know and tell you the expected delivery date so that you can be on the look out for your packages. For overseas deliveries we generally use International Air with Track & Trace. We will pre-weigh the packed product and advise you of the freight cost. We also take additional insurance cover on the shipment for orders over $250 in value or in excess of 2 Kg, in case something should go astray. You will be required to pay the freight and insurance costs before we dispatch your order. Please be aware that in some countries (e.g. Italy) additional taxes/customs payments may be payable on products being imported. We are not responsible to advise you of any of these charges and are not liable to cover these costs. If you are unsure of any taxes/charges applicable please contact your Government Agency responsible.

Delivery Charges
Delivery charges appear in the shopping cart and are in addition to the product price. Orders with a product value of $150.00 and over are delivered FREIGHT FREE throughout New Zealand using our standard delivery service. The delivery charge for orders under $150.00 is $6.50 per order, New Zealand wide, again using our standard delivery service. For special or urgent delivery options please contact us for charges as the cost may be prohibitive depending on your location.

Out of Stock Items
We try to be in stock at all times however some products are fast moving and sourced overseas. We do not guarantee that the products listed on our Web Sites will always be in stock. If any product goes out of stock, a warning message will usually be displayed at the bottom of the product information screen indicating it is out of stock. However, because its an automated real-time service, there may be delays. We can either suggest to you a substitute product or backorder the same product on request but you will be advised in any event of the extra delay.

Important Information
We deliver to commercial and residential properties only (and not PO Box). All risk of loss of, or damage to, the products passes to you on delivery of the products. The delivery targets listed above are a guide only. We do not guarantee that your order will be delivered within those delivery targets.

In the unlikely event that any of our products reach you in a damaged condition simply return the products to us within 14 days, and at your option, we will either provide you with a replacement product or refund your purchase in full, plus any delivery charges charged by us and any reasonable shipping costs incurred by you to return the goods to us (please let us know how much!). If you decide that any of our products are not suitable for any other reason, please return those products to us unused, in their original packaging and in the same condition they reached you - within 14 days of purchase. We will refund your purchase price in full. Its important to know that in this case we won’t refund any delivery charges or shipping costs.

Any refunds will be processed by us once the products have been safely returned. On that note, please let us know when you are returning anything so we can look out for it. When we receive the returns we will contact you to arrange the refund. In most cases refunds will be paid to you using the same method that you used for the original payment.

Important Information
Returned goods are the responsibility of the customer until they reach us, as we will not be held responsible for goods lost in transit. If you have any questions regarding our return policy, please contact us at here